FAQ

Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to make changes or cancel an order, please contact us within 24 hours of placing it, and we’ll do our best to assist you.

Shipping & Delivery

Q: Are there any shipping costs?
A: No we offer free shipping on every order within Canada.

Q: How long does shipping take?
A: Shipping typically takes 5-10 business days

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. 

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. To start a return, visit our Return policy page.

Q: Do you offer free returns?
A: We provide free returns for defective or incorrect items. For standard returns, shipping costs are the customer’s responsibility.

Account & Customer Support

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. 

Q: How can I contact customer support?
A: Our team is here to help! Reach out via email at info@leaf-lux-canada.com