Shipping Policy

Below you will find the average delivery time for all our packages:

- Once an order has been placed, it takes 1 - 3 business days to process the order. During the week it takes one business day, but if you order on Friday evening or during the weekend, it may take a little longer.

- Once your order has been processed, it will be shipped and delivery will take an average of 8 - 12 business days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact our customer service team. Below we explain how your order is processed and delivered.

Placing an order

The ordering process at Leaf-Lux is as simple as possible. First, go to the product page and add the desired product to your shopping cart. To do this, click on the black button "Add to cart".

Here it is important to check that you have selected the correct variants. If everything is in order, click on the box "Proceed to checkout". On the information page, you must fill in the correct address details. Make sure that all information is correct. When this information is filled in correctly, you can click on the button ‘Continue with shipping’.

On the page "Shipping" you have the possibility to check the address details you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of appreciation to our customers, we always pay the shipping and delivery costs. You can now continue by clicking on the box "Continue to payment".

With the payment options, you can choose between different payment methods. At hellostella.com, all payment options are SSL-encrypted, so you can always rely on a secure payment environment.

- Credit card (AMEX, Mastercard, Maestro, Visa)

- Paypal account

- EPS

- Immediately

Once you have selected the correct payment method, click on the box "Complete order" and you will be redirected to the payment method you have chosen. Follow the instructions on this page to complete your order. If you do experience any problems with your order, you can always contact us.

Shipping costs

We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

Shipping your order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That is why we ensure that your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once as soon as we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online stores, we are very busy and delays may occur due to the Corona crisis. Please take this into account when placing your order. We do our best to ship your order as soon as possible.

To ensure your order is shipped today, please contact us by email. Our service team will be happy to advise you on the right solution.